1st line support for BRP Systems

First Line Support for BRP – Are you our next customer hero?

Do you have a passion for helping people and solving problems? Then you might be the one we are looking for! We are seeking a service-oriented and dedicated employee for our first line support team at BRP Systems. Here, you will be the first point of contact for our customers and a key person in ensuring their satisfaction.

About the role

As part of our support team, you are the face of BRP. You will receive incoming calls from our customers, handle their issues, and ensure they get the help they need. Your ability to quickly identify and resolve basic issues is crucial. When a case requires deeper expertise, you are responsible for correctly escalating it to our second line support.

Your main tasks:

• Act as the first point of contact for BRP's support, where you are responsible for providing the customer with the best possible experience regarding service, guidance, and support.
• Answer incoming calls from BRP customers and provide support for basic issues and questions.
• Create cases in our case management system during or after calls.
• Escalate cases to second line support when they cannot be resolved at the first line.
• Contribute suggestions for content to our FAQ based on common questions and issues.
• Some on-call telephone support during evenings and weekends occurs.

Who are you?

We are looking for someone who is motivated by working customer-oriented and enjoys being the first contact for our users. You are a result-oriented problem solver who doesn't give up until the customer is satisfied and the issue is resolved. Being a team player is important to you, and you gladly contribute to the group's success. Even in challenging situations, you maintain a positive attitude and are resourceful. You have a genuine service focus and actively listen to understand customer needs and communicate clearly.

Qualifications:

• Previous experience in customer support or similar service roles is meritorious. roles such as customer service representative in an insurance company, bank, or IT company are meritorious.
• Excellent communication skills in both speech and writing in Swedish and English. It is very meritorious if you also speak Norwegian, Danish, or Finnish.
• Basic technical understanding and the ability to quickly learn new systems.

We offer:

An exciting role in a dynamic environment where you have the opportunity to develop and contribute to our customers' success. You will become part of a supportive team where collaboration and customer satisfaction are in focus. We are a rapidly growing company that offers technical solutions that are continuously being developed with improvements and new features. We are market leaders with our products in the Nordics and continue to expand into Europe.

We work closely between departments, so it is important that you are flexible and enjoy being helpful in various contexts. You will work from our office in Linköping, which is located right next to Stora Torget with newly renovated premises and a wonderful environment. BRP's support team consists of colleagues located in Sweden, Denmark, Norway, and Finland.

Are you ready to take on the challenge?