Service Advisor for BYD

BYD – Build Your Dreams – is now establishing its first full-scale service facility in Sweden. We are looking for a service advisor who wants to be part of the start and contribute to building a modern and customer-focused workshop.

Responsibilities

As a service advisor, you are responsible for customer reception, planning, and administration of workshop work. The role includes:

• Receiving customers in the store and by phone

• Booking jobs and creating work orders

• Planning workshop capacity together with mechanics

• Handling warranty cases and spare parts orders

• Informing customers about the scope, price, and delivery time of the work

• Handing over cars and reviewing completed work with customers

• Handling payments and other administrative tasks

• Participating in establishing routines and working methods in a new operation

Qualifications

Requirements:

• Experience in customer service or administrative work

• Good computer skills

• Swedish and English in speech and writing

Meritorious:

• Experience from the automotive industry

• Experience with booking systems or workshop administration

Personal attributes

We are looking for someone who is structured, service-oriented, and confident in customer contact. You thrive in a role with many contact points and enjoy working in a team where you help each other. You are solution-oriented and like to be involved in building new ways of working.

We offer

• A new and modern workplace

• Opportunity to be involved from the start of a new BYD facility

• Training in BYD's systems and working methods

• Good development opportunities

• Collective agreement and good employment terms