Telephone Communicator in the Financial Sector

Do you want to work at a growing company in banking and finance?

About the company

Konsument Finans AB is a company that has existed since 2002 and continues to grow. We are now looking for two (2) new employees.

We collaborate with some of Sweden's leading players in the banking and finance industry. Our assignments primarily consist of customer service for existing customers, but also sales and advisory services regarding financial products and services.

Job Responsibilities

We are recruiting for two different positions with immediate start.

Appointment Setter – Occupational Pension (1 position)

You will work remotely or from our office in Kalix, making outbound calls to both cold and warm leads. Your duties are to book Teams meetings with our client's pension advisors regarding occupational pensions. The work is carried out with a focus on quality, good customer service and long-term customer relationships.

Telephone Advisor - Consolidation Loan (1 position)

You will work from our office in Kalix, making outbound calls to cold and warm leads, where you help customers with multiple high-cost credits, debt collection cases or debts with the Swedish Enforcement Authority to create an application for a consolidation loan. You help people in a challenging financial situation find a sustainable way forward by guiding them safely through the application process.

You will receive introductory training of about two weeks where you gain the knowledge required to get started in the role.

We offer

• Fixed monthly salary.
• A commission model for those who meet set targets
• Introductory training and ongoing support.
• A stable company with long experience in the banking and finance industry.
• Friendly colleagues and good development opportunities.

Working hours: Monday–Friday, 08:00–17:00.

We are looking for someone who

• Has a professional approach and is driven to achieve results.
• Is positive, responsible and reliable.
• Enjoys talking to people and has good communication skills.
• Is empathetic and confidence-inspiring: Particularly important for the role of telephone advisor, where you meet people in sensitive financial situations.
• Can build trust and explain products and services in a clear, honest and engaging way.
• Is self-driven, flexible and always keeps the customer in focus.

Open to all We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.