Inhouse Sales Agent

Inhouse Sales Agent / Booking Coordinator – Waterfront Cabins, Gothenburg

We are now looking for a service-minded, structured, and results-oriented Inhouse Sales Agent / Booking Coordinator for our booking function at Waterfront Cabins in central Gothenburg, located right next to the canal.

Waterfront Cabins offers approximately 900 fully equipped studios for flexible and sustainable living, adapted for longer stays. Our booking department plays a central role in the customer experience and is responsible for receiving, managing, and following up on incoming inquiries from both private individuals and corporate customers.

About the role

This is a role for someone who enjoys a combination of customer service, administration, and sales. You are an important point of contact for our customers and are responsible for providing professional, personal, and efficient service throughout the entire booking process.

A large part of the work involves receiving and following up on incoming inquiries by phone and email. You actively work on contacting customers who have shown interest, answering questions, and guiding them to the right accommodation solution.

The pace is sometimes high, and the workday is characterized by many parallel cases. We are therefore looking for someone who is used to prioritizing, working in a structured way, and maintaining positive drive even when the workload increases. The role is an important part of our commercial work, and you are motivated by contributing to the company's set goals and budget.

You work closely with colleagues from several parts of the business and help create a smooth and professional customer experience from first contact to move-in.

The position includes work every Thursday, with the opportunity for extra shifts and more hours when needed, for example during high workload, sick leave, or holiday periods.

Main responsibilities

• Handle incoming booking inquiries by phone and email
• Follow up on leads and customer inquiries to create bookings
• Administer bookings and ensure an accurate and efficient booking process
• Act as a point of contact for customers before move-in and during the booking process
• Provide advice on our accommodation solutions and available options
• Collaborate closely with other departments in the business
• When needed, support our information point and help customers with questions

We are looking for someone who

• Has a strong service focus and enjoys a customer-facing role
• Is communicative and comfortable working by phone and email
• Has a natural interest in sales and customer relationships
• Thrives in a fast-paced environment and can handle multiple cases at the same time
• Is structured, detail-oriented, and solution-oriented
• Communicates fluently in Swedish and English, both spoken and written
• Has good computer skills and preferably experience with booking or CRM systems
• Is results-oriented and motivated by contributing to set goals
• Is flexible and able to work extra when needed
• Can start immediately

Employment

Working hours every Thursday, with the opportunity for extra shifts when needed.

Start immediately.

Individual salary setting by agreement. We apply terms in line with the collective agreement.

What we can offer

We offer a workplace with a strong team spirit, high engagement, and close collaboration between departments. With us, you get the opportunity to develop in a business where customer focus, responsibility, and collaboration are central.

Application

Mark the email with "Inhouse Sales Agent".

You are warmly welcome to apply!