Customer Success Manager

Your main mission is to help Viskan's customers succeed by supporting and further developing the e-commerce for customers such as Lager 157, Apoteket, and Pelle P, using Viskan's e-commerce platform as the tool. You are the bridge between our product and our customers' reality. You understand the customers' needs and business, and therefore, as an expert on the product, you can work proactively to suggest new features and solutions that drive them forward.

You direct your focus to where the need for strategic support, relationship building, and business development is greatest at the moment, in close collaboration with our Customer Managers who handle more of the daily work. You also work very closely with several teams within Viskan to together ensure that we have some of the market's most satisfied customers.

Your responsibilities

✓ Conduct strategic dialogues with customers about their future, business goals, and long-term development

✓ Understand the customers' ecosystem - how different systems, integrations, flows, and processes are connected in order to challenge and develop them to get maximum value from our solutions.

✓ Translate new platform features into concrete value for the customer, in collaboration with our product owners

✓ Lead projects and coordinate the implementation of new features and solutions for the customer

✓ Drive go-to-market work: ensure that new features are not just delivered, but used and create value for the customers

Your profile

We believe you have a genuine interest and experience in e-commerce, IT ecosystems, integrations, and digital solutions, where you understand how things are connected technically. You enjoy working proactively and see business opportunities before the customer themselves ask for them. You easily build trust and long-term relationships, and you thrive on driving multiple dialogues and projects in parallel with good structure. In addition to this:

✓ A genuine curiosity about the customers' business and a desire to understand their goals and vision in order to help them get there.

✓ Experience in independently developing and managing customer relationships.

✓ Comfortable using AI in your daily work, to work smarter and more efficiently.

✓ An amazing ability to switch between tasks; big and small, and to see problems as a fun challenge. A good attitude solves most things!

✓ Be fluent in both Swedish and English as we have both colleagues and customers in other countries. If you also speak Finnish, that's a big plus!

We understand that you can't know everything from the start, so it's important for us to find the right person with strong commitment, drive, and willingness to learn - therefore we will place great emphasis on personal qualities.

Our offer

A company with a culture where work-life balance, personal development, and personal responsibility are in focus. At Viskan, you will be challenged, no matter how experienced you are. You will work with committed, competent, and inclusive colleagues who have fun together at work. With us, employees have a high level of trust, which gives them great freedom and flexibility both regarding the work and working hours.

About us

Viskan is a provider of e-commerce platforms for brands, retail, B2B, and subscriptions. We deliver world-class performance and help our customers build e-commerce with smart solutions and maximum customer experience. All development of the platform is done in-house, which gives us the ability to be fast-moving and constantly act to meet market needs. With us as a partner, companies can grow frictionlessly and completely focus on their sales and customer relationships.

The organization consists of more than 50 colleagues with headquarters in Borås and offices in Gothenburg, Helsinki, and Riga.