Academy & Customer Relations Coordinator

Academy & Customer Relations Coordinator

About FillersDepot

FillersDepot is a growing distribution company in aesthetic medicine that delivers professional products to clinics and practitioners. Our focus is on quality, long-term customer relationships, and creating value for our customers through both products, education, and close collaborations.

We are now looking for an Academy & Customer Relations Coordinator who will take overall responsibility for our Academy, our test clinics, and the development of long-term relationships with selected clinics and practitioners.

About the role

This is an operational and relationship-driven role where you will be a key person in the development of FillersDepot Academy and our network of clinics.

You will be responsible for planning, coordinating, and developing our Academy activities – from setting up training sessions and booking participants to ensuring everything runs professionally before, during, and after each training session.

An important part of the role is also to build a strong portfolio of clinics and practitioners with whom we can develop long-term collaborations. This can involve test clinics, product evaluations, training sessions, content, and future marketing activities.

You will be the link between FillersDepot, our trainers, clinics, and customers.

Your main responsibilities

FillersDepot Academy

• Responsible for the ongoing coordination of FillersDepot Academy

• Plan and set up training sessions, workshops, and Academy days

• Book customers and participants for training sessions

• Coordinate trainers, models, venues, products, and materials

• Ensure participants receive all necessary information before the training

• Follow up with participants and customers after completed training sessions

• Create structure and routines for the Academy operations

• Work to increase participation and create recurring customers for our training sessions

Customer Relations & Clinic Portfolio

• Build and develop long-term relationships with clinics and practitioners

• Create and maintain a portfolio of selected customer clinics

• Identify engaged customers and practitioners who can become long-term collaborators

• Have regular contact with clinics and follow up on their needs and experiences

• Create collaborations that can be used in training, product launches, and marketing

• Ensure our partners receive a professional and personal experience of FillersDepot

Test Clinics & Product Collaborations

• Identify and recruit new test clinics

• Build a structured network of test clinics and practitioners

• Match the right clinic and practitioner with the right product or product launch

• Coordinate product samples and tests together with clinics

• Collect feedback, images, results, and experiences from product tests

• Follow up with test clinics and document results in a structured way

• Develop successful test collaborations into long-term customer relationships

Content & Future Marketing

• Identify clinics and practitioners who can participate in content and marketing

• Build a portfolio with customer cases, treatments, before-and-after material, and product results

• Coordinate content together with clinics, practitioners, and our marketing team

• Ensure that material and collaborations can be used to educate other customers and strengthen our products in the market

• Help create authentic customer cases around our products and training sessions

Who we are looking for

We are looking for someone who is social, structured, and relationship-building and who enjoys having many contact points at the same time.

You are a person who makes things happen. You enjoy coordinating activities, talking to customers, booking meetings and training sessions, and following up until everything is completed.

For this role, personality, drive, and the ability to build relationships are at least as important as previous experience.

We would like you to:

• Be highly communicative and confident in customer interactions

• Be structured and good at planning and follow-up

• Have a natural interest in creating and developing customer relationships

• Be proactive and comfortable contacting new clinics and practitioners

• Be able to drive multiple activities and collaborations in parallel

• Be detail-oriented and have an eye for detail

• Speak and write fluent Swedish and English

• Thrive in a fast-growing company where the role can develop over time

Preferred qualifications

• Experience from aesthetic medicine, the beauty industry, or clinic operations

• Experience from events, training, or course activities

• Experience from customer relations, account management, or sales

• Experience working with influencers, ambassadors, or other external partners

• Understanding of social media and content production

• Existing network in aesthetic medicine

Examples of KPIs in the role

• Number of completed Academy training sessions

• Number of participants and occupancy rate for training sessions

• Number of recurring Academy customers

• Number of active test clinics

• Number of new clinic collaborations

• Number of documented customer cases and product results

• Follow-up and conversion from test clinic to active customer

• Customer satisfaction and long-term engagement among collaborating clinics

We offer

• A key role in the development of FillersDepot Academy

• Opportunity to build our network of test clinics and partners

• Great opportunity to influence how the role and Academy operations develop

• Close contact with clinics, practitioners, trainers, and management

• A varied role where relationships, training, products, and marketing meet

• A fast-growing company with high ambitions and short decision-making paths

• Work on-site in Malmö