Receptionist at Hemavan's Fjällcenter – Winter Season 26/27

About the job

Do you want to work a winter season in the middle of the mountains and become part of our team at Hemavan's Fjällcenter? Then maybe you are the one we are looking for!

As a receptionist with us, you are often the first person our guests meet and an important contact throughout their stay. You welcome our guests, help them with questions and bookings, and ensure they get the information and service they need.

The reception is also a central part of the daily operations at Hemavan's Fjällcenter. You stay updated on what is happening in the business, ensure that important information reaches the right department, and help resolve situations that arise during the day.

An important part of the role is taking care of the groups and conferences that visit us. The reception acts as host and point of contact during their stay and ensures that the group gets the information and help they need. This can involve welcoming the group, providing information about accommodation, meals and facilities, as well as being available for questions and helping to resolve issues that arise during the stay.

Service and sales go hand in hand with us. As a receptionist, you are curious about the guest's needs and actively work with sales and upselling. This can involve helping the guest find the right accommodation, suggesting our offers, or seeing opportunities to create an even better stay.

About you

We are looking for someone who enjoys working with people and is passionate about creating great guest experiences.

You are service-oriented, structured, and communicative. You thrive in a role where you need to keep track of several things at once and can prioritize when conditions change during the day.

You are solution-oriented and take your own initiatives. When something does not go as planned, you try to find a solution and ensure that the right information reaches both the guest and your colleagues.

We also appreciate if you enjoy sales and have the ability to see opportunities based on the guest's needs. For us, good sales is about good service – being curious, listening, and being able to offer the guest the right solution.

Your duties include:

• Welcome, check in, and check out our guests
• Help guests with questions and information during their stay
• Handle bookings, changes, and questions regarding accommodation
• Answer phone calls and emails
• Provide information and tips about Hemavan and the area
• Act as host and contact person for groups and conferences
• Prepare for arriving groups and conferences
• Actively work with sales and upselling based on the guest's needs
• Stay updated on the day's arrivals, departures, and what is happening in the business
• Provide housekeeping and other departments with the information they need for the day
• Communicate important information between the business's various departments
• Handle and help resolve problems and situations that arise during the day

We are looking for someone who:

• Has a positive and service-oriented attitude
• Enjoys working with people
• Is structured and can keep track of several things at once
• Is solution-oriented and takes own initiatives
• Has good communication skills
• Can handle different situations calmly and professionally
• Enjoys collaborating and relaying information between different parts of the business
• Enjoys sales and finding solutions based on the guest's needs

We would like you to have previous experience from reception, hotel, or another service profession. Experience with booking systems is a merit.

About the position

Scope: approx. 85%

Employment type: Seasonal employment

Period: Winter season 2026/2027

Working hours: Varying schedule. Daytime, afternoons, weekends

Location: Hemavan

Staff accommodation can be offered for rent.

Sounds like something for you? Send in your application – selection and interviews are conducted continuously.